Food and beverage service
Banqueting / Catering skills
Barista skills (coffee making)
Bar tending and wine stewarding
Cocktail making
Food safety
Front of house
Systems
Customer service
Hospitality Standards Institute (HSI)
Certificate in Food and Beverage (Levels 1 and 2)
Hospitality Standards Institute (HSI)
Certificate in Customer Service (Levels 1 and 2)
National Certificate in Hospitality (Food and Beverage) Level 2.
National Certificate in Hospitality (Food and Beverage) Level 3.
Waitering
Bartending
Cocktail making
Wine stewarding
Kitchen hand positions
Portering
Front desk reception
Room attending
Barista work
Administration
Retail food outlets
CUSTOMER SERVICE
This course covers:
Introductory beverage service
Introductory table service
Customer Care
Handling complaints
Teamwork
Communication, grooming and deportment
Care and timeliness as an employee
Health and Safety
TOURISM
This course covers:
What you'll get:
Roles and requirements
Communication and languages
Customer Service
Tourist destinations (world and New Zealand)
History and process of tourism
Working in a team
Computing
National Certificate in Tourism and Travel Introductory Skills (Level 2)
You'll be ready for:
Work in industries involving communicating with people and tourism in general.
